Careers

Overview

We are now recruiting for Fitness Instructor to join the team.

To provide excellent customer service in all areas of
the gym environment, offering professional fitness advice and instruction and ensuring the highest possible standards.

Contract: Part Time Permanent Position
Hours of Work: Shift Pattern Basis

Special Conditions:

• Shift patterns to include early mornings, late evenings, weekends and statutory holidays or other holidays.
• Full list of conditions in Terms of Employment and Employee Handbook.

Benefits of working with Armagh City Hotel:

• Complimentary meals on shift.
• Discounted gym membership.
• Free uniform provided.
• Discounted staff, friends and family rate.
• Continued training and opportunity for career progression.

**Armagh City Hotel is an equal opportunities employer

Job Reference FI/11/22

Salary TBC

Closing Date Thursday, 05 January

Key Responsibilities

•To present a professional and courteous attitude to include professional presentation of uniform and hygiene.

•To provide fitness and nutrition advice; carrying out consultations and inductions. Designing and delivering suitable, safe and effective exercises and training programmes for members both in an individual and group setting.

•To ensure that all gym equipment is used correctly and maintained in line with fitness club policies.

•To assist the Gym/pool/Hotel with upselling of packages and other services. Ensuring real time knowledge of new promotions, rates and packages.

•To manage customer queries and complaints in a professional manner, escalating where necessary.

•To record and report accurately, maintaining records in line with legislation.

•General administration and reception duties.

•To attend all training courses/training meeting and staff meetings.

•To follow water quality testing, pool operations, cleaning/maintenance, chlorine and acid tank procedures at all times (full training is provided).

•To comply with all Safety Rules and Policies and Procedures as outlined in The Employee Handbook.

This job description is not an exhaustive list of duties and responsibilities the post holder will be required to undertake, any other reasonable duties will be discussed and directed by the Fitness Manager/General Manager.

Desirable Candidate

Essential:

•A recognised qualification in fitness and personal training.
•A recognised qualification in spin instructor.
•The ability to work under pressure to achieve objectives within timescales, without compromising accuracy and quality
•Must be extremely organised, with the ability to make intelligent decisions when faced with competing priorities.
•Excellent at both verbal and written communication, with great interpersonal skills and the ability to communicate at all levels.
•Fluent English Speaking

Desirable:

•Previous experience in a similar role in hospitality is desirable but not essential.

Overview

MATERNITY COVER

Contract: 35 hours

Job Reference RESAS/11/22

Salary TBC

Closing Date Saturday, 31 December

Key Responsibilities

• Ensure Reservations Department and Front Office staff are constantly aware of availability states - open, on request, closed dates, high demand dates etc.
• Respond to all guest reservation requests and execute courteous and accurate guest service at all times.
• Update hotel software when failed reservations occur and ensure these are processed manually.
• Be fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.
• Answer guest enquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions etc.
• Assist and prepare in groups pre-arrival process and also prepare group rooming lists when distributed by Reservation Manager
• Verify all reservations taken on the booking are updated on the PMS (Opera) without fail, including detailed customer profile notes.
• Understand and enforce hotel and company credit policies and ensure concise billing instructions, routing instructions and payment methods are applied to the reservations.
• Verify if each reservation request is processed as per the hotel standards and without delay.
• Verify if reservation confirmation letters are sent for all processed bookings within the stipulated time.
• Ensure all reservation changes are updated on the PMS immediately and accurately.
• Manage reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling and recommendations from Channel and Sales departments.
• Process reservations by email, telephone, fax or central reservation systems referral.
• Process reservations from the sales office, other hotel departments, and travel agents.
• Process cancellations and modifications and promptly relays this information to the front desk.
• Respond to enquiries and make reservations within 24 hours.
• Ensure that specific group requests and all back-up is communicated to relevant hotel.
• Any other duties that may be reasonably requested.

Desirable Candidate

• 1-2 years previous reservations/administration experience
• Opera / hotel PMS experience desired (not essential)
• Must have a professional and friendly approach
• Must be focused on providing excellent customer service
• Must have excellent time keeping skills
• Applicants must be well presented and be able to multi-task