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Overview
To provide an efficient service in our Food & Beverage outlets. 
Job Reference FB/03/19/02
Salary TBC
Closing Date Sunday, 05 May
Key Responsibilities
We have an excellent opportunity to join the team at The Armagh City Hotel.

We are now recruiting for experienced FOOD & BEVERAGE STAFF (Bar) to join the team.

• Be cordial and efficient to customers at all times.
• Be aware of all drinks stocked in bars e.g. what glasses to use, does the drink require ice and/ or garnish.
• Always check glasses to ensure they are clean and not chipped or cracked.
• All drinks served must be paid in cash, signed for or charged to an account following the proper procedure.
• The bar should never be left unattended at any time.
• After lunch the bar staff are responsible for the complete appearance of the bar area
(tables, ashtrays etc.)
• Customers should be greeted in the proper manner e.g. Sir/ Madam.
• Change ashtrays regularly in the proper manner.
• Ensure customers receive the proper measure.
• Report any problems with customers to the Supervisor/ Duty Manager immediately.
• Spillages and transfers must be recorded following procedure.
• Complimentary drinks from Directors and Duty Managers must be recorded following procedure.
• All Bar areas and Function rooms must be cleared and cleaned at the end of service:
- Glasses and bottles removed
- Tables cleaned
- Brush and mop floors
- Skips and rubbish put neatly in designated areas.
• Maintain a high standard of personal hygiene and grooming.
• Comply with the safety rules and procedures – Health & Safety, Hygiene and Fire.
• Any other duties as may be reasonably requested by your Supervisor/Manager.




Desirable Candidate
Successful applicants MUST have demonstrated the following:

  • Previous experience (at least 1-2 years) in a similar position.
  • A passion for customer service and the hospitality industry.
Overview
Ensure that all guests are received in a manner befitting to the Hotel. To ensure an environment that will ensure guest satisfaction. To help maximise guest occupancy and to be part of a team thus enhancing the standards within the hotel. 
Job Reference R/04/19
Salary TBC.
Closing Date Sunday, 28 April
Key Responsibilities

     · Arrive for duty dressed in the proper uniform and of presentable appearance.


     · To take reservations and deal with any booking inquiry in the absence of the Reservations Department

· Be cordial and efficient to customers at all times.

· To have a working knowledge of the front desk system

· To be conversant with all rates and any special promotions.

· To answer all telephones quickly and efficiently.

· To handle all telephone inquiries.

· To have a working knowledge of internal calls.

· To be aware of the days incoming arrivals.

· To print and distribute reports.

· To deal with any no shows.

· To liaise with all departments.

· To follow Hotel policy regarding credit.

· To process ready rooms handed back by the Housekeeping Department.

· To update all reports.

· To be aware of the days outgoing departures.

· To be responsible for floats.

· To be aware of procedures for overages and shortages.

· To bank all moneys.

· To charge and monitor day uses.

· To read hand over book at the beginning of each shift.

· To handle guest complaints and refer to a superior as necessary.

· To ensure all guests receive a friendly, efficient and prompt service.

· To promote special events operating within the hotel.

· To be familiar with the daily function list.

· To offer guests porterage.

· Any other duties as may be reasonably required from time to time by your supervisor.

· To maintain a high standard of personal hygiene and grooming.

· To comply with all Safety Rules and Procedures e.g. Health and Safety, Hygiene and Fire.


Desirable Candidate
Successful candidate must have the following: 
- An understanding of customer service 
- Experience in performing clerical duties; such as handling money, taking phone calls etc. 

Overview
Assist in the smooth running of a busy hotel kitchen. 

Contract: Full-Time, Permanent.
Hours of Work: Morning & Evening Shifts.

Job Reference JC/02/19
Salary TBC.
Closing Date Tuesday, 30 April
Key Responsibilities
  • Dependent on the section to have a working knowledge of the section and general knowledge of all the other sections.
  • To produce the food to the required standard of the establishment.
  • To liaise with the Senior Chef about the daily requirements of the section.
  • To help plan the work load of the section on a weekly basis.
  • To put forward new ideas to the attention of the Head Chef.
  • To aid in the training of Commis and apprentice chefs in basic skills and in specific other skills.
  • To be trained to a Basic Food Hygiene standard.
  • To maintain the section to a standard outlined in the cleaning rota.
  • To point out difficulties and deficiencies of the section.
  • To assist in ordering specific goods to run the section.
  • Set a good standard of time keeping and reliability.
  • To act at all times in a responsible and professional manner.
  • To take responsibilities in making decisions in the absence of the Senior Chef.
  • Any other duties that may be reasonably requested by a senior member of staff.
  • Maintain a high standard of personal hygiene and grooming.

Desirable Candidate
Successful candidate must have:
  • Previous experience in this environment. 
  • A good understanding of customer service.